[GoGo Technologies Limited] (RC [RC Number]), located at [registered address] ("GoGo", "we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (collectively, the "Platform").

By accessing or using the Platform, you consent to the data practices described in this policy, which is designed to comply with the Nigeria Data Protection Act (NDPA) 2023 and the Nigeria Data Protection Regulation (NDPR).

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data: Your name, phone number, and email address collected during registration.
KYC Data: Your Bank Verification Number (BVN) and/or National Identity Number (NIN), date of birth, and facial biometrics required to fulfill our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
Transaction Data: Details of payments, transfers, marketplace purchases, and savings goals within the GoGo Wallet.
Location Data: Geolocation data collected (with your permission) to facilitate logistics bookings, marketplace discovery, and localized civic data (e.g., LGA information).
Communication Data: In-app chat logs and metadata regarding voice calls between buyers and sellers, retained temporarily for dispute resolution and quality assurance.

2. How We Use Your Information

We use the information we collect to:

Create, secure, and manage your account.
Verify your identity in compliance with Central Bank of Nigeria (CBN) regulations.
Process transactions, send notices, and manage your wallet balance.
Facilitate marketplace interactions and logistics coordination.
Provide customer support and resolve disputes.
Comply with our legal obligations under Nigerian law.

3. Disclosure and Third-Party Processors

We do not sell your personal data. We may share your information with trusted third-party processors who assist us in operating our Platform, conducting our business, or serving our users, provided those parties agree to keep this information confidential and comply with the NDPA. These include:

Payment Processors: Such as Paystack, for funding your wallet and processing payouts.
Identity Verification Providers: Agencies and partners used to validate your BVN/NIN.
Communication Providers: SMS and OTP gateways for secure login and notifications.
Logistics Partners: For fulfilling delivery bookings initiated through the marketplace.

We may also disclose your data if required by law enforcement or regulatory authorities in Nigeria.

4. Data Retention and Security

We use administrative, technical, and physical security measures to help protect your personal data. We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by Nigerian financial regulations (typically a minimum of five years after account closure for financial records).

5. Your Rights

Under the NDPA 2023, you have several rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can request that we correct any inaccurate or incomplete data.
Right to Deletion: You can request that we delete your personal data (subject to our legal data retention obligations for financial institutions).
Right to Restrict Processing: You can request that we limit the processing of your data.

6. Contact Us

To exercise your rights or if you have questions or comments about this Privacy Policy, please contact our Data Protection Officer at:

Email: hello@gogoapp.com.ng
Address: [registered address]