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Terms of Service

Last Updated: 27 September 2026

Welcome to GoGo. These Terms of Service ("Terms") constitute a legally binding agreement between you and Erste Graceland Limited (RC 440057; TIN 01875023-0001), operating from No. 10 Oduyemi Street, Awolowo Way, opposite Ikeja Government Headquarters, Ikeja, Lagos, Nigeria("GoGo", "we", "us", or "our"). These Terms govern your access to and use of the GoGo mobile application, website, and related digital services (collectively, the "Platform").

1. Eligibility

The Platform is available only to individuals who are at least 18 years of age and possess full legal capacity to enter into binding contracts under the laws of the Federal Republic of Nigeria. By creating an account or using any aspect of the Platform, you represent and warrant that you are at least 18 years old.

2. Account Registration and PIN Security

To access the full suite of GoGo features, you must create an account and complete any required Know Your Customer (KYC) identity verification procedures. You agree to provide true, accurate, and current information.

You are entirely responsible for safeguarding your login credentials, wallet transaction PIN, and one-time passwords (OTPs). You agree never to disclose your PIN or security credentials to any third party. GoGo personnel will never ask for your PIN or OTP. You accept full liability for all activities and transactions conducted through your account resulting from your failure to maintain credential confidentiality. If you suspect unauthorized access to your account, you must contact our support immediately.

3. GoGo Wallet Services

The GoGo Wallet enables registered users to store, transfer, and manage fiat funds in Nigerian Naira (NGN).

  • Funding: You may fund your wallet through the payment methods shown in the app at the time, processed by our payment partners (currently Bachs and Paystack).
  • Withdrawals: Withdrawals from your GoGo Wallet are permitted solely to verified Nigerian bank accounts held in the exact legal name matching your verified GoGo account KYC profile. Withdrawals to third-party bank accounts are strictly prohibited.
  • KYC Verification: Your wallet transaction limits, maximum balance, and feature access are governed by your KYC verification tier pursuant to the directives of the Central Bank of Nigeria (CBN). You agree to submit valid government identity credentials (BVN, NIN, and liveness verification) as requested.
  • No Interest: Funds maintained in your GoGo Wallet do not constitute bank deposits and do not accrue interest or investment yields.
  • Fees and Transparency: Any transaction fees, withdrawal charges, or processing costs will be clearly displayed before you confirm any payment or transfer. By completing a transaction, you consent to the fee shown.
  • Reversal of Mistaken Credits: If your wallet is erroneously credited due to a system glitch, operational mistake, or banking anomaly, GoGo reserves the absolute right to debit your wallet and reverse the erroneous amount without prior notice. If you withdraw or spend mistakenly credited funds, you remain fully liable to repay the full sum immediately upon notice.

4. GoGo Marketplace

GoGo operates an open digital marketplace connecting independent buyers and third-party merchants/sellers.

  • Platform Role: GoGo acts solely as a technology intermediary and platform facilitator. GoGo is not the buyer, seller, manufacturer, distributor, or merchant of record for goods sold by third-party sellers on the marketplace. Sellers bear sole responsibility for the authenticity, quality, pricing, safety, and delivery of their products and listings.
  • Prohibited Items: You may not list, advertise, offer, or purchase any of the following items on GoGo:
    • Weapons and real firearms, ammunition, military gear, or explosive devices.
    • Illegal drugs, narcotics, prescription pharmaceuticals, or controlled substances.
    • Adult, pornographic, or sexually explicit products and services.
    • Counterfeit goods, replicas, fake designer labels, or items marketed as "1:1".
    • Stolen goods or merchandise obtained without legitimate authorization.
    • Hazardous materials, toxic chemicals, radioactive substances, or flammable materials (consumer batteries and portable power banks compliant with standard consumer safety standards are permitted).
    • Protected wildlife species, endangered animal parts, ivory, or related illegal derivatives.
    • Any other goods or services that violate any federal or state law of the Federal Republic of Nigeria.
  • Listing Enforcement: GoGo reserves the right to immediately remove any prohibited listing, seize offending accounts, and notify Nigerian law enforcement authorities.

5. GoGoDrop (International Shopping)

GoGoDrop enables users in Nigeria to purchase international merchandise directly from global suppliers and pay seamlessly in Nigerian Naira.

  • Pricing: Before you pay, you see one total in Naira made up of the product cost, international shipping and our 10% service fee. You are not charged until you confirm.
  • Delivery Timelines: Global shipments typically require an estimated 3 to 5 weeks for processing, international transit, customs inspection, and local delivery. Delivery timelines are estimates and subject to international freight conditions and customs processing.
  • Customs & Import Duties: Nigerian import duties and taxes are not included in the GoGoDrop price and may be payable on arrival. Items that cannot legally be imported into Nigeria, or that GoGoDrop does not ship, are not offered.
  • Refunds: If a global order cannot be fulfilled, is canceled by the supplier prior to dispatch, or fails delivery due to supplier default, the purchase amount will be refunded directly to your GoGo Wallet.

6. Naija Jollof Food Orders

Through the Naija Jollof section of the Platform, users can discover, order, and pay for prepared meals from local culinary vendors and restaurants.

  • Food Preparation & Quality: Participating restaurants and caterers are independently owned and operated. They are solely responsible for ingredient sourcing, food hygiene, cooking standards, allergen warnings, and accurate menu representation.
  • Delivery: Food deliveries are carried out by independent dispatch riders or merchant delivery teams. Estimated preparation and delivery times may vary according to traffic, weather conditions, or restaurant volume.

7. In-App Chat and Audio/Video Calls Acceptable Use

GoGo provides in-app messaging, voice calls, and video calls to enable buyers and sellers to communicate, negotiate, and coordinate deliveries smoothly.

  • Acceptable Conduct: You agree not to engage in harassment, hate speech, threats, extortion, defamation, fraud, impersonation, or unsolicited spam marketing.
  • Reporting and Blocking: You have the ability to block abusive users and report problematic conversations directly in the app.
  • Content Moderation: Where a conversation or user is reported for suspicious behavior or violations of these Terms, GoGo may inspect reported messages and conversation transcripts to protect community safety and investigate fraudulent or abusive activities.

8. Disputes and Refunds

Buyers and sellers are encouraged to resolve order issues amicably using our in-app dispute tools. If a dispute cannot be resolved directly:

  • Users may escalate the order to GoGo customer support, as soon as possible after delivery or the scheduled delivery date.
  • GoGo may review transaction logs, delivery proofs, and chat evidence to make a binding determination regarding escrow release or wallet refunds.

9. Suspension and Account Termination

We may suspend, freeze, restrict, or permanently terminate your account without prior notice if:

  • You breach any provision of these Terms or our community standards.
  • We detect suspicious, fraudulent, or illegal activity associated with your account or wallet.
  • Required by applicable law, a court order, or an official directive from the CBN, law enforcement, or regulatory authority.
  • You submit fraudulent or unverified KYC identity documents.

You may also terminate your account at any time via Profile → Delete account in the app or via our Account Deletion Page.

10. Limitation of Liability

To the maximum extent permitted by applicable Nigerian law, Erste Graceland Limited, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, exemplary, or consequential damages—including loss of profits, revenue, data, business interruption, or commercial loss—arising out of or in connection with your use or inability to use the Platform, third-party merchant goods, food orders, or logistics services.

11. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be submitted to the exclusive jurisdiction of the competent courts of Lagos State, Nigeria.

12. Changes to Terms

We reserve the right to revise or update these Terms at any time to reflect legal, regulatory, or platform modifications. We will post the revised Terms on this page with an updated "Last Updated" date and notify you of significant changes through in-app notices, email, or SMS. Your continued use of the Platform after the effective date of any modifications constitutes your full agreement to the updated Terms.

13. Contact Information

If you have questions, inquiries, or notices regarding these Terms, please reach out to us at:

Erste Graceland Limited
Email: info@gogoapp.com.ng
Office: No. 10 Oduyemi Street, Awolowo Way, opposite Ikeja Government Headquarters, Ikeja, Lagos, Nigeria